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You could lose all of your money invested in this product. This is a high-risk investment and is much riskier than a savings account.

HunterJones®

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Complaints

COMPLAINTS PROCEDURES

Osborne Baldwin Limited t/a Hunter Jones

 

How to make a complaint

We believe you deserve a courteous, fair and prompt service and we strive to treat all our customers fairly.

If you feel something isn’t right or you wish to make a complaint, then please let us know by emailing us at info@hjinvest.com. If you would prefer to telephone or write then please use the following details:

Osborne Baldwin Limited t/a Hunter Jones

10-16 Tiller Road, Canary Wharf, London, E14 8PX

Telephone: +44 (0) 20 7117 2913

If there is an occasion when our service does not meet your expectations, please contact us to help us deal with your issue quickly and effectively. 

How we deal with your complaint

When we receive your complaint, and if we have been unable to resolve it within 3 business days, we shall write to you to acknowledge receipt of your complaint via email or if the complaint was by letter, the reply will be sent by first class post.

We will investigate your complaint competently, diligently and impartially, obtaining additional information as necessary within 6 weeks. We shall keep you informed of progress and do our best to resolve matters to your satisfaction within 8 weeks.

We shall decide whether the complaint should be upheld and what remedial action or redress (or both) may be appropriate. We shall explain to you promptly and, in a way that is fair, clear and not misleading, our assessment of your complaint, our decision on it, and any offer of remedial action or redress. Our complaint responses are always provided in writing.

If we are unable to uphold your complaint you may be entitled to refer the complaint to the Financial Ombudsman Service (FoS) and you will be sent a copy of FoS Consumer Leaflet.

Summary Response

Where a complaint has been resolved by close of the third business day (a complaint is resolved where the complainant has indicated acceptance of a response from the respondent), we will ensure that a Summary Response Communication letter is sent, which: –

  • Refers to the fact that the complainant has made a complaint and informs the complainant that we now consider the complaint to have been resolved
  • Tells the complainant that if they subsequently decide that they are dissatisfied with the resolution of the complaint, they may be able to refer the complaint to the FoS
  • Indicates whether or not we consent to waive relevant time limits. 
  • Provides the website address of the FoS
  • Refers to the availability of further information on the website of the Financial Ombudsman Service

This document has been last updated on 16th April 2019.

with the security of bricks and mortar

You could lose all of your money invested in this product. This is a high-risk investment and is much riskier than a savings account.

Property Bonds and Loan Notes are unregulated, non-readily realisable, non-transferable securities. Investors should be aware that past performance is not a reliable guide to future performance or returns and you may not get back all your original investment. Prospective Investors are strongly advised to seek independent financial advice from an authorised person who specialises in advising on non-readily realisable securities. Tax treatment is dependent on Investor circumstances and these are subject to change. Investors are advised to seek appropriate tax advice to clarify their position.

COMMISSION & CHARGES: Investor funds are not subject to fees or charges. Funds are fully invested with the Property Bond Issuer. Hunter Jones are paid a commission by the Issuer. Details of this commission is available on request. Hunter Jones do not receive Investor funds into any of their bank accounts. Funds for investment are paid directly from the Investor to the Property Bond / Loan Note Issuer’s bank account. 

COMPENSATION: Non-readily realisable investments are unregulated securities, not authorised under the Financial Services & Markets Act 2000 (“FSMA”). Such securities may not be subject to the rules and regulations made under FSMA for the protection of Investors. Compensation may not be available under the UK Financial Services Compensation Scheme in the event of a default in respect of your investment.

Osborne Baldwin Limited registered in England and Wales under company number 08744562. Registered address is One Oaks Court, Warwick Road, Borehamwood, Hertfordshire WD6 1GS. The business and correspondence address: 30th Floor, 40 Bank Street, London  E14 5NR.

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Important Information

The investments referred to in this website are not suitable for all investors and are intended for certain categories of investor only. Osborne Baldwin Limited t/a Hunter Jones does not give financial advice to investors about the suitability of the investments. Investors should seek advice from a person who specialises in advising on speculative, illiquid securities. 

Unregulated investment opportunities in complex instruments are considered high risk. Therefore, we can only deal with investors who are  sufficiently knowledgeable and experienced in dealing with these types of investments and are classified as Sophisticated Investors.

Investors who are not ordinarily resident in the United Kingdom should ensure that they comply with the laws of their local jurisdiction before investing.

If you do not meet these criteria, you must NOT take any further action and leave this site immediately.

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