Complaints

COMPLAINTS PROCEDURES

Osborne Baldwin Limited t/a Hunter Jones

How to make a complaint

We believe you deserve a courteous, fair and prompt service and we strive to treat all our customers fairly.

If you feel something isn’t right or you wish to make a complaint, then please let us know by emailing us at info@hjinvest.com. If you would prefer to telephone or write then please use the following details:

Osborne Baldwin Limited t/a Hunter Jones

10-16 Tiller Road, Canary Wharf, London, E14 8PX

Telephone: +44 (0) 20 7117 2913

If there is an occasion when our service does not meet your expectations, please contact us to help us deal with your issue quickly and effectively. As an Appointed Representative of a firm regulated by the Financial Conduct Authority, we are obliged to follow best practice and the Financial Conduct Authority guidelines.

How we deal with your complaint

When we receive your complaint, and if we have been unable to resolve it within 3 business days, we shall write to you to acknowledge receipt of your complaint via email or if the complaint was by letter, the reply will be sent by first class post.

We will investigate your complaint competently, diligently and impartially, obtaining additional information as necessary within 6 weeks. We shall keep you informed of progress and do our best to resolve matters to your satisfaction within 8 weeks.

We shall decide whether the complaint should be upheld and what remedial action or redress (or both) may be appropriate. We shall explain to you promptly and, in a way that is fair, clear and not misleading, our assessment of your complaint, our decision on it, and any offer of remedial action or redress. Our complaint responses are always provided in writing.

If we are unable to uphold your complaint you may be entitled to refer the complaint to the Financial Ombudsman Service (FoS) and you will be sent a copy of FoS Consumer Leaflet.

Summary Response

Where a complaint has been resolved by close of the third business day (a complaint is resolved where the complainant has indicated acceptance of a response from the respondent), we will ensure that a Summary Response Communication letter is sent, which: –

Refers to the fact that the complainant has made a complaint and informs the complainant that we now consider the complaint to have been resolved
Tells the complainant that if they subsequently decide that they are dissatisfied with the resolution of the complaint, they may be able to refer the complaint to the FoS
Indicates whether or not we consent to waive the relevant time limits in DISP 2.8.2R or DISP 2.8.7R by including the appropriate wording set out in DISP 1 Annex 3R
Provides the website address of the FoS
Refers to the availability of further information on the website of the Financial Ombudsman Service

This document has been last updated on 16th April 2019.

YOUR CAPITAL IS AT RISK IF YOU INVEST.

Investing in non-readily realisable and/or non-transferrable securities (illiquid) involves high risks. The value of your investment can go down as well as up and you are at risk of losing all funds invested should something go wrong. Any historic performance of investment opportunities is NOT a guide for future performance and any projections of future performance are based on all information known at the time of share investment or debt investment, and calculations and opinions of the management of underlying investment opportunities. Any projections are subject to change and are not guarantees and should not be relied upon as such. Risks include the total loss of your share investment or debt investment. All investment opportunities introduced to by Osborne Baldwin Limited t/a Hunter Jones are NOT regulated by the Financial Conduct Authority (FCA) and you will NOT have access to the Financial Ombudsman Service (FOS) and/or the Financial Services Compensation Scheme (FSCS). Please refer to the Key Risks section of this site for a more comprehensive description of the various potential risks involved. You SHOULD read those BEFORE you make any investment decision. All investors should seek an independent professional advice before deciding to invest.

Unregulated investment opportunities in complex instruments are considered high risk. Therefore, we can only deal with exempt, sufficiently knowledgeable and experienced investors who are High Net Worth Individuals or Sophisticated Investors, who pass our knowledge and experience test and understand the risks involved. If you do not meet these criteria, you must NOT take any further action and leave this site.

Osborne Baldwin Limited, trading as Hunter Jones, is an appointed representative (FRN: 808287) of Equity For Growth (Securities) Limited (FRN: 475953) which is authorised and regulated by the Financial Conduct Authority. Osborne Baldwin Limited is registered in England and Wales under company number 08744562. Its registered address is One Oaks Court, Warwick Road, Borehamwood, Hertfordshire WD6 1GS. Its business and correspondence address is 30th Floor, 40 Bank Street, London E14 5NR. Equity For Growth (Securities) Limited is registered in England and Wales under company number 05410446. Its registered address is International House, 24 Holborn Viaduct, London EC1A 2BN.

Important Information

The investments referred to in this website are not suitable for all investors. Osborne Baldwin Limited t/a Hunter Jones is not able to give advice to prospective investors about the suitability of the investments. Prospective investors are recommended to seek specialist tax and financial advice before engaging in any investing activity.